Payments and Cancellation Policy

Payments

Payment is required on completion of the appointment. We accept major credit cards except AMEX, Diners and Unionpay. Where possible we prefer payment via EFTPOS.

Where Medicare and Health insurance rebates are to be claimed, we shall do our best to process the claims during payment. However, if this is not possible at the time, an invoice will be provided so that claims can be made by you.

CANCELLATIONS

We understand that from time to time, life gets busy or the unexpected my occur which prevents you from being able to attend your appointment. We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 24 hour cancellation policy. This gives others the opportunity to access our services.

• Any cancellations that occur 24 hours or more before the scheduled time are able to be re-scheduled at no additional cost to the client.

• The first time a cancellation is made within the 24hrs of the scheduled appointment time, the client will be given the opportunity to re-scheduled (with no financial penalty applied).

• Any subsequent cancellations by/for the same client that occur within 24 hrs of the scheduled appointment time will be referred to the Clinic Manager and may result in a cancellation fee being applied (which will be equal to the value of the consultation fee for that appointment which had been made and subsequently cancelled).

• Clients who fail to attend their appointment (and have not contacted the clinic to cancel their appointment), may result in a cancellation fee being applied (which will be equal to the value of the consultation fee for that appointment which had been made and subsequently cancelled).

• Cancellations for online appointments can only be made by calling clinic.

• The Movement Hive does not issue refunds for cancelled appointments.